Navqiru™ is owned and operated by Mingxuan (Shenzhen) Trading Co., Ltd. We are responsible for the personal information we process in operating our store, except where another provider independently determines how it uses information.

This Privacy Policy explains what personal information may be collected when you browse our website, purchase pet accessories, or contact us. It also describes the purposes of processing, the parties involved, and the choices available to you.

The information involved depends on how you interact with the store and which features you use.

Information You Supply

When you place an order, contact us, create an account where available, or subscribe to communications, we may receive:

• Your name, email address, and telephone number
• Billing and delivery addresses
• Products ordered, selected options, and purchase history
• Account information and communication preferences
• Messages, photographs, and documents submitted for customer support
• Reviews or other content you choose to submit

For questions about pet accessory sizing, you may also choose to provide your pet’s measurements or photographs. Please avoid including unnecessary personal details in those submissions.

Payment and Transaction Information

Payment providers process the credentials needed to complete your transaction. We may receive payment status, transaction references, billing details, and limited payment-method information needed to manage orders and refunds.

Do not send full payment card numbers, card security codes, passwords, or verification codes to our customer support team.

Information Collected Through Website Use

Depending on the technologies operating on the website and your applicable choices, information may include:

• IP address and approximate location derived from it
• Device type, browser, and operating system
• Pages viewed, referring pages, and interactions with the store
• Shopping cart activity and checkout events
• Cookie identifiers and similar technical information

Information From Service Providers

We may receive transaction updates from payment providers, delivery information from carriers, and security or technical information from providers supporting the store.

We use relevant information to:

• Receive, process, and fulfill orders
• Arrange shipping and provide delivery updates
• Handle cancellations, returns, refunds, and payment enquiries
• Respond to product questions and customer support requests
• Maintain account functions where available
• Investigate suspected fraud, misuse, or security incidents
• Identify website errors and improve the shopping experience
• Send permitted marketing communications
• Maintain business records and meet applicable obligations

Where data protection law requires a legal basis, processing may rely on fulfilling a contract, complying with legal obligations, consent, or legitimate interests such as operating and protecting the store. Legitimate interests are considered alongside your rights and reasonable expectations.

Where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before that withdrawal.

We use reasonable safeguards appropriate to the information and the processing involved. However, no website, transmission method, or storage system can guarantee complete security.

Keep your account credentials confidential and contact us if you suspect unauthorized activity involving your store account or order.

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. Relevant factors include:

• Completing orders and providing after-sales assistance
• Maintaining required accounting and transaction records
• Resolving complaints and disputes
• Preventing fraud and protecting the store
• Meeting legal retention requirements

Different records may have different retention periods. When information is no longer needed, we will delete or anonymize it, subject to legal requirements and reasonable backup-management processes.

We may disclose information to parties involved in operating the store or completing your transaction, including:

• Shopify and providers supporting website hosting and commerce functions
• Payment providers handling authorization, settlement, and refunds
• Fulfillment partners and carriers preparing and delivering orders
• Customer service, email, and technical support providers
• Professional advisers where reasonably necessary
• Authorities or other parties where disclosure is legally required or necessary to establish or defend legal claims

Information may also be disclosed in connection with a lawful business transfer, subject to appropriate confidentiality and privacy protections.

Advertising and Analytics

If advertising or analytics integrations are enabled, they may receive device identifiers, browsing events, and transaction-related information, subject to applicable consent and opt-out requirements.

Certain advertising disclosures may qualify as a “sale” or “sharing” of personal information under some privacy laws, even where no money is exchanged. Applicable choices are explained in Sections 5 and 7.

Cookies, pixels, and similar technologies can support different functions:

Essential Functions
These include remembering cart contents, supporting checkout, maintaining sessions, and protecting website security.

Preferences
Where enabled, these technologies remember choices such as language or region.

Analytics
Where enabled and permitted, analytics tools help assess page performance, understand website use, and identify improvements.

Advertising
Where enabled and permitted, advertising technologies may help measure campaigns or deliver advertisements based on online activity.

Where consent is required for nonessential technologies, it must be obtained before those technologies are used. Any available consent controls should reflect the choices relevant to your location.

You can also manage cookies through your browser. Blocking essential cookies may affect checkout or other store functions. Deleting cookies may remove previously saved preferences.

For information about Shopify’s cookies, visit: Shopify Cookies Policy

Browser settings do not necessarily control every form of server-side disclosure or advertising activity. You may contact service@navqiru.com for assistance with privacy choices.

Our store uses Shopify. Shopify processes information to provide its commerce services and may also process certain information for its own purposes as described in its privacy notices.

For more information, visit: Shopify’s Privacy Policy

External websites and services linked from our store have their own privacy practices. Review their notices before providing information directly to them.

Our company operates in China, and providers supporting the store may process information in other countries. Privacy laws in those locations may differ from those where you live.

Where applicable law requires protections for international transfers, we will use the required safeguards or another lawful transfer mechanism. Contact us for information about safeguards relevant to your request.

Depending on your location and the laws applicable to our processing, you may have rights to:

• Request access to personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion, subject to applicable exceptions
• Receive certain information in a portable format
• Object to or request restrictions on particular processing
• Withdraw consent where processing relies on it
• Opt out of qualifying sales, sharing, or targeted advertising
• Request limits on certain uses of sensitive personal information, where applicable
• Appeal a decision on a privacy request where the law provides that right

Send requests to service@navqiru.com. Include a description of your request and the email address associated with your interactions with the store.

We may need proportionate information to verify access, correction, or deletion requests. Verification requirements depend on the request; we will not require identity verification for an opt-out where the law prohibits it.

Authorized agents may submit requests where permitted, subject to appropriate confirmation of their authority.

We will respond within the timeframe required by applicable law and explain any permitted extension or reason we cannot fully fulfill a request. We will not unlawfully discriminate against you for exercising a privacy right.

California and Other U.S. State Rights
Where applicable, residents may exercise rights concerning access, correction, deletion, and opt-outs from qualifying sales or sharing of personal information.

Browser Privacy Signals
Global Privacy Control (GPC) is different from the older Do Not Track (DNT) setting. Where applicable law requires recognition of GPC or another legally recognized opt-out signal, we will treat it as the relevant opt-out request. A DNT setting should not be assumed to disable all cookies or data processing. You may also contact us directly to communicate your privacy preferences.

European and UK Rights
Where applicable, you may also object to processing based on legitimate interests, request restrictions or portability, and withdraw consent. You may complain to the relevant data protection authority without first contacting us.

Our store is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under that age.

If you believe a child has provided information to us, contact service@navqiru.com with sufficient details to help locate it. We will review the matter and delete information collected improperly, as required by applicable law.

Where local law provides additional protections for minors, those protections also apply.

If we become aware of a personal information security incident, we will assess its nature, take appropriate steps to contain it, and address the identified risks.

Where notification is required, we will notify the relevant authorities and affected individuals within the applicable legal deadlines. The method and content of notification will depend on the incident and legal requirements.

Marketing Communications
Where you subscribe or otherwise lawfully receive promotional emails, you may unsubscribe using the instructions included in those messages or by contacting service@navqiru.com. Opting out of marketing does not stop necessary communications about an order, refund, security matter, or privacy request.

Policy Updates
We may revise this policy when our practices, services, or applicable requirements change. The date at the top identifies the latest update. Where required, we will provide additional notice of material changes and obtain consent before processing information in a way that requires new consent.

For questions about personal information or to submit a privacy request, contact:

Legal Company Name: Mingxuan (Shenzhen) Trading Co., Ltd.
Brand: Navqiru™
Business Address: Room 215, Building A, No. 60 Nanchang Road, Nanchang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Email: service@navqiru.com
Phone: +86 184 6619 8280
Customer Support Hours: Monday – Friday (9:00 AM – 6:00 PM)

Thank you for trusting Navqiru™.